The best thing I've read all year

I know, it's only January. But I'm back from my hols and have just read this letter of complaint to Virgin's Richard Branson.
OK, so it's not copy as such. Or is it? Whoever wrote it must be a writer, surely? Or if not, they should be. Maybe they want a job?!
Whatever, it's genius.

http://www.popbitch.com/home/which-one-is-the-starter-which-one-is-the-desert/